Refund and Returns Policy


Policies on Returns

You have seven (7) Calendar days to return an item from the Date of purchase. (Date as printed on your purchase receipt)

To be eligible for a return, your item must be:

  1. Unused and intact (not partially or entirely disassembled, altered)
  2. In the same condition bought as and,
  3. In the original packaging as well as with the proof of purchase.

Policies on Refunds

You have seven days (7) Calendar days to return an item for a refund. Thereafter you have fourteen  (14) Calendar days to return days from the date of purchase for which it can only be exchanged for similar goods or goods of the same value.

All items returned either for repairs or exchanges due to fault shall be tested to whether the fault was not caused by the purchaser. Then we will immediately inform you of your status or refund.

If your return is approved, we will initiate a refund to your method of purchase: cash for cash or credit (card) for credit.

In the case of credit (card), you will receive it after a certain amount of days depending on your card issuer’s policies. (Banking or financial institution)

Please Take Note of the following;

First, Returns and Refunds are subject to strict public health regulations and consideration. This means that not all the items will qualify for return or refund.

Second, No returns of purchased Goods will be accepted simply because you no longer need them.

Third, All Electronic items must be tested in the store before you take them home.

Fourth, There will be no Refund or Exchange if an electronic item covered by warranty stops working after seven (7) days. Instead, we will get it fixed by an authorized dealer at our own expense.

Fifth, All Glassware, Ceramic, and Lights, are sold voetstoots and shall not be refunded if a defect is detected after the product leaves the shop

Thank you for your business